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Posted: Monday, January 8, 2018 11:48 AM

GENERAL SUMMARY:

Under the direction of the In Store Supervisor, an In Store Marketer approaches customers in the Sears full line store to generate quality leads from a homeowner that has an interest in a no cost, no obligation estimate on one of our home improvement products.

The In Store Marketer is the first contact with potential Sears Home Improvement Product customers and must maintain a high level of customer service as a 'Greeter' in the retail store environment. Must be courteous and professional at all times with Sears's customers and retail associates.

SCOPE OF RESPONSIBILITY:

* Maintain company established budgeted performance metrics, e.g. productivity, confirmation, hot calls and CLPH.

* As defined in the Standard Operating Procedures and related training, ask appropriate questions to determine customer needs and interest in scheduling an appointment.

* As defined in the Standard Operating Procedures and related training, respond appropriately (rebut) to soft objections or concerns from customer.

* Must be committed to maintaining and meeting scheduling requirements established at time of hire or as agreed upon * between supervisor and associate.

JOB RESPONSIBILITIES:

* Ability to introduce yourself and greet each customer in a professional manner. Thank customers for shopping at Sears.

* Maintain a positive mental attitude at all times and handle each customer (internal and external) in a polite, professional manner. * Maintain a general knowledge of Sears's retail store layout in order to direct customers to specific departments

* Direct customer complaints/concerns to appropriate parties

* Based on skill and ability, the In Store Marketer may be asked to assist in training new team members.

* Report hours worked and lead information on a daily basis * Call in leads to the Appointment Center at the end of each shift.

* Fax time sheet and customer report at end of the shift on the last day worked for the week

* Perform other duties as assigned.

KNOWLEDGE, KNOWLEDGE, SKILLS AND ABILITIES REQUIRED TO PERFORM ESSENTIAL FUNCTIONS

Education/Training High school diploma or equivalent preferred.

Role specific abilities/skills

* Candidates must have ability to persuade / minimum selling skills preferred.

* Prior face-to-face marketing experience is helpful but not required.

* Self-starter, have the ability to stay focused on goals, self-disciplined.

* Must be able to maintain a positive attitude while handling rejection.

* Must have legible handwriting.

* Must have above average verbal communication skills.

* Must be flexible to adjust work schedule to meet needs of business.

* Must have reliable transportation.

* Must be able to stand and walk for extended periods of time.

Equal Opportunity Employer / Disability / Vet.

SDL2017


Associated topics: account, account management, clientele, costume, greet, retail, retail sales associate, showroom, solicit, store

Source: http://www.jobs2careers.com/click.php?id=4716817446.96


• Location: Tucson

• Post ID: 67873047 tucson
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