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Posted: Friday, December 15, 2017 11:09 PM

Job Description:/h3:
The Opportunity
The Help Desk Technician I is at the center of all service operations working with technology and addressing business issues. As a critical member of the service delivery team, they work closely with engineering and service delivery operations personnel ensuring the client requests are addressed quickly. As an entry level position with our technical services team, applicants stand to learn hands on with industry experts mastering a wide range of technology solutions. The ideal candidates will have a great sense of humor, patience and the ability to keep calm under pressure. Career advancement possibilities are available and expected with this position. It is important to everyone that new team members see this company as a place to start and/or continue their careers. We are looking for energetic and ambitious folks who love IT. Great technologists are made through a mixture of passion, character, personality and drive, not specific skill sets.

The Process
We will be accepting applicants until the position is filled. Joining the team is an investment made by the Company and the applicant alike. Special consideration for early responders that demonstrate meaningful interest in the position. If selected, a telephone interview will be scheduled followed by up to two in person interviews with members of our team.

The Requirements
Skills and Capabilities
Demonstrated ability to perform at a high level, to support our high volume of inbound calls, emails and customer portal requests.
Experienced with MS Office (Word, Excel, Outlook, PowerPoint and Visio)
Understanding of Service Desk, Incident Management, Problem Management, Change Management, Configuration Management and IT disciplines absolutely preferred.
Customer friendly and focused. The ability to establish and build positive relationships with our customers and throughout the enterprise to better identify and resolve business issues.
Good interpersonal, communication, multitasking, and listening skills.
Strong problem:solving and decision:making skills
Strong desire to learn new technologies.
Ability to document completely and accurately at all levels of incident and problem resolution.
Establishes priorities on Help Desk tickets based on established helpdesk and departmental guidelines and procedures.
Genuine desire to provide superior customer service.
Manage service requests and change requests on time, and resolve assigned problems within the designated SLA.
Work with Operations, Engineering and Product Support teams to solve issues requiring escalation.
Stabilize environments, making sure supported products and applications are always available per stated SLAs.
Cultivate, support, and promote an organizational culture that provides for high performance, high morale, integrity, and teamwork.
Understand, troubleshoot, and fix hardware related issues on server.
Provide technology and smart hands support to various technology teams.
Install, test and troubleshoot structured cabling.
Asset Inventory, Applying Tags, Labelling cables and Infrastructure components.
Update work information, change logs, resolution in incident management systems.
Update and Maintain inventory, rack and cabling diagrams.
Assist in tracking data center issues.
Introduce process improvements and encourage best practices in data center operations.
Highly organized and able to coordinate with other team members.
Participate in on:call rotation and provide after:hours support.
Able to lift 50+ lbs. to rack mount devices in systems cabinets/racks. Ability to bend, stretch and climb to run cabling both overhead and under floor
Operating system installation and maintenance
Network troubleshooting skills including an understanding of routers and firewalls
Understanding of OSI model, TCP/IP networking components, DNS, Active Directory and LDAP

Source: https://www.tiptopjob.com/jobs/76014089_job.asp?source=backpage


• Location: Tucson

• Post ID: 66502872 tucson
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