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Posted: Thursday, February 8, 2018 12:10 AM


Job Summary

Medical Customer Service Reprentative

Position Purpose:
• Responsible for answering incoming calls from consumers and providers on eligibility, benefits, complaints and explaining behavioral health system processes.
• Responsibilities also include the administration of intake referrals.

•Answer inbound calls from consumers, family members, provider community and other state agencies to verify eligibility status, benefits, complaints.
• Document call in up to 4 computer systems
• Make outbound calls to coordinate care between consumers, providers, pharmacies and governmental agencies.
• Responsible for reporting on Customer Statistics.
• Track complaints, provider referrals, provider training needs, success stories and training completed.

• Must have 1 year experience in every job on resume.
• Experience in a managed care or health plan for AHCCCS is secondary.
• Bilingual is a plus, not required.
• Experience handling multiple software applications at the same time is critical as they will toggle to and from 7-9 systems at all times
• Familiarity with systems such as: AHCCCS online, PMMIS, and CIS.

Contact Information

Name: Enrique Leal
Phone: 5207454733

• Location: Tucson, Tucson, AZ

• Post ID: 67310587 tucson is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018