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Posted: Thursday, February 8, 2018 12:10 AM

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Job Summary


Medical Customer Service Reprentative


Position Purpose:
• Responsible for answering incoming calls from consumers and providers on eligibility, benefits, complaints and explaining behavioral health system processes.
• Responsibilities also include the administration of intake referrals.


Description:
•Answer inbound calls from consumers, family members, provider community and other state agencies to verify eligibility status, benefits, complaints.
• Document call in up to 4 computer systems
• Make outbound calls to coordinate care between consumers, providers, pharmacies and governmental agencies.
• Responsible for reporting on Customer Statistics.
• Track complaints, provider referrals, provider training needs, success stories and training completed.


Qualifications:
• Must have 1 year experience in every job on resume.
• Experience in a managed care or health plan for AHCCCS is secondary.
• Bilingual is a plus, not required.
• Experience handling multiple software applications at the same time is critical as they will toggle to and from 7-9 systems at all times
• Familiarity with systems such as: AHCCCS online, PMMIS, and CIS.


Contact Information

Name: Enrique Leal
Email: eleal@aerotek.com
Phone: 5207454733

• Location: Tucson, Tucson, AZ

• Post ID: 67310587 tucson
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