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Posted: Saturday, February 3, 2018 8:19 PM

Job Description

Job Title: Guest Services Lead
Department: Guest Services
Reports To: Security Manager
FSLA Status: Hourly/Non:Exempt : PT
Summary: SMG, the leader in privately managed public assembly facilities, has an excellent and immediate opening for Guest Services Lead for SMG/Tucson Convention Center/Arena. Working lead for guest services and staff.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

:Directs workers engaged in taking tickets at the entrance of the facility, seating guests, monitoring door entrances and exits and keeping unauthorized persons out of restricted areas.
:Conduct on the job training for new employees.
:Oversee the handling of all needs for guests with disabilities including ticketing, entrance/exiting, seating, and overall ADA compliance.
:Conducts frequent inspections of the front of house area of the facility, ensuring that all areas are clean, safe, and secure.
:Review reports or logs on all incidents and related activities for submittal to the Security Manager.
:Frequently evaluates the performance of all guest services personnel assigned under Leads jurisdiction.
:Perform other tasks as assigned.

Supervisory Responsibilities:

Responsibility includes training employees, planning, assigning, and directing work.

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

:High School Diploma or GED equivalent
:1 year of guest services experience in a similar venue
:Good leadership and communication skills necessary
:Knowledge of radio communication equipment
:Appearance must be clean and neat in appearance

Skills and Abilities:

:Ability to walk freely up and down steps
:Ability to speak and understand English
:Ability to stand for long periods of time
:Ability to work nights, weekends, and holidays

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to move around the facility; to stand for long hours during events; talk and hear. This position may require work inside or outside of the building, as needed by events.

Working Conditions: Requires ability to work flexible hours, including nights, weekends and holidays, in addition to normal business hours. Physical requirements include feel and reach with hands and arms, walking, stooping, lifting up to 50 lbs. and standing for extended periods of time. Position often exposed to adverse conditions such as fumes, wet floors, dust and noise.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

Apply below now:

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Recruiter: Brandy Foster

SMG : Tucson Convention Center
260 S. Church Ave.
Tucson, AZ 85701

Applicants that need reasonable accommodations to complete the application process may contact

SMG is an Equal
Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans .
VEVRAA Federal Contractor
Company Des


• Location: Tucson

• Post ID: 69693357 tucson is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018