Home > Tucson jobs > Tucson customer service

Posted: Monday, February 5, 2018 3:38 AM

Department: Libraries - Digital Innovation & Stewardship (1705)Location: Main CampusPosition Summary Are you a self-starter interested in repositories, open access and scholarly communication? The Library Information Associate demonstrates excellent interpersonal and communications skills necessary for providing direct and timely support to faculty and campus partners, collaborating with colleagues, and managing students. The position requires strong entrepreneurial and organizational skills including workflow management, process assessment and improvement, attention to detail, accuracy, flexibility and the ability to shift priorities in a dynamic environment. Primary responsibilities include managing work in support of the UA Open Access Policy, such as researching publisher permissions and acquiring content for the UA Campus Repository. In addition, the incumbent provides support for institutional repository collections such as theses and dissertations, collections from library and campus partners, and supports other open access initiatives as needed. The Library Information Associate will be part of the Office of Digital Innovation & Stewardship -a dynamic team that supports a wide range of digital services such as digital scholarship, data science, research data management, geospatial services, digital preservation, metadata consulting, repositories, publishing, scholarly communication and open access. Visit the University Libraries website to learn more about us. Outstanding UA benefits include health, dental, and vision insurance plans; life insurance and disability programs; paid vacation, sick leave, and holidays; UA/ASU/NAU tuition reduction for the employee and qualified family members; state retirement plan; access to UA recreation and cultural activities; and more! As a nationally recognized leader, the University of Arizona strives to look forward. Listed by Forbes as one of America's Best Employers in the United States, the University provides strategic programs to enhance the lifecycles of a multigenerational workforce. This award-winning portfolio includes consecutive Seal of Distinction awards for its exemplary Work-Life practices from WorldatWork, along with the 2017 Gold Healthy Arizona Worksite award, presented by the Arizona Department of Health Services and the Maricopa County Department of Public Health. For more information about the collaborative culture and innovative service offerings at the University of Arizona, click here. The University of Arizona is an equal opportunity employer providing equal opportunity for women, minorities, veterans and individuals with disabilities. Duties & Responsibilities Manage manual and automated workflows for processing new publications, presentations, scholarly and creative activities from faculty, researchers and students to support the UA Faculty Publications collection, theses and dissertations, and other repository collections as directed. Research publisher copyright agreements and licenses using tools such as SHERPA/RoMEO and publisher websites. Analyze and interpret policies to determine eligibility of items for deposit into the UA Campus Repository. Communicate with publishers, faculty authors, campus partners, and colleagues regarding policies and permissions. Acquire content for the repository, provide descriptive metadata to conform to local and international requirements and standards, and upload content into the UA Campus Repository. Administer quality control for descriptive metadata and validate content uploaded by submitters, including students, faculty and campus partners. Train and oversee student employees supporting repository work. Perform repository administrator functions such as setting up new collections, adding/removing permissions, customizing collection workflows and metadata forms in consultation with colleagues, and creating statistical and usage reports. Participate in open access initiatives, repository service development and digital projects; including promotion and marketing efforts. The Office of Digital Innovation & Stewardship supports the UA's diversity and inclusiveness strategic initiatives designed to create an inclusive environment for all faculty, staff, and students. The candidate is expected to support diversity and inclusiveness efforts in the department and college. Other duties as assigned. Knowledge, Skills, & Abilities Excellent interpersonal and communication skills, both written and verbal. Strong customer service orientation, initiative, flexibility and follow through. Ability to work cooperatively as well as independently in a busy fast paced environment. Ability to work with a high level of accuracy and attention to detail. Ability to exercise good judgement and consult colleagues when appropriate and as needed. Excellent analytical, time management, organizational, and problem-solving skills. Ability to work in a highly collaborative and inclusive environment, one that values and leverages the benefits of diverse perspectives. Positive attitude and strong demonstration of Our Values: Collaboration, Continuous Learning, Diversity, Innovation, and Integrity. Minimum Qualifications Refer to Arizona Board of Regents Minimum Qualifications. Arizona Board of Regents Minimum Qualifications Bachelor's degree AND two years related library experience; OR six years related library experience; OR, any equivalent combination of experience, training and/or education approved by Human Resources. Preferred Qualifications Demonstrated familiarity with or interest in issues in higher education. Demonstrated familiarity with or interest in the scholarly communication process. Demonstrated familiarity with or interest in open access initiatives. Experience using DSpace or another repository platform. Experience with metadata application in digital collection repositories in alignment with local and national standards and best practices. Number of Hours Worked per Week: 40 Job Category: Administrative and ProfessionalBenefits Eligible: Yes - Full BenefitsPosted Rate of Pay: $30,000 - $36,500Type of criminal background check required: Name-based criminal background check (non-security sensitive)Posting Number: S24598Contact Information for Candidates Krissandra McNeillklmcneill@email.arizona.eduArmando Review Start Date: 02/21/2018 Open Until Filled: YesSpecial Instructions to Applicant In your cover letter, please describe how your qualifications and experience are a good fit for this position. Diversity Statement At the University of Arizona, we value our inclusive climate because we know that diversity in experiences and perspectives is vital to advancing innovation, critical thinking, solving complex problems, and creating an inclusive academic community. We translate these values into action by seeking individuals who have experience and expertise working with diverse students, colleagues and constituencies. Because we seek a workforce with a wide range of perspectives and experiences, we encourage diverse candidates to apply, including people of color, women, veterans, and individuals with disabilities. As an Employer of National Service, we also welcome alumni of AmeriCorps, Peace Corps, and other national service programs and others who will help us advance our Inclusive Excellence initiative aimed at creating a university that values student, staff and faculty engagement in addressing issues of diversity and inclusiveness.

For more details:

Company: The University Of Arizona

• Location: Tucson

• Post ID: 69838527 tucson is an interactive computer service that enables access by multiple users and should not be treated as the publisher or speaker of any information provided by another information content provider. © 2018