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Posted: Tuesday, January 23, 2018 4:19 PM

In-Home Custom Window - Studio Coordinator - El Con Shpg Cntr
Location:Tucson, AZ, United States-El Con Shpg Cntr 3501 E Broadway
Job ID:1060907
Date:July 15, 2017
Job Description
General Description
Can you keep multiple balls juggled at once? Do you enjoy interacting and talking to new people? Do you have initiative to seek out answers and find solutions? We currently have an exciting opportunity for an In-Home Custom Window Studio Coordinator.
As a Studio Coordinator you will provide customer service that exceeds company standards by assisting the Area Leaders, decorators, installers and customers with problem resolution and inquiries, and by providing follow-up to achieve promised dates; perform lead generation to build brand awareness and drive referrals to ensure the attainment of In-Home Custom Window objectives for sales and profit.
Customer Experience
+ Sets the standard of customer service and ensures it is attained by all In-Home Custom Window associates by following established techniques for developing rapport with customers in person and over the phone
+ Updates appointments in the scheduling system, and communicates any changes to decorator, installer and customer
+ Contacts customers to resolve customer service issues and keeps customers informed of order progress and actions taken in a professional manner and in accordance with company standards
+ Works with decorators and installers to ensure proper procedures are followed to resolve customer service issues and keeps customers informed of order progress and actions taken
+ Maintains studio emails / phone messages and provides response following company guidelines within required timeframe
Responsibilities:
Assisting Customers You do whatever you can to make the customer experience great. You listen, you help, you educate and you make them want to come back.
Lead Generation You interact with lots of customers throughout the entire store to generate leads for the decorator. In these conversations you will talk about the custom services offered and ask for the customer s contact information so the decorator can create a follow-up appointment.
Process & Track Orders You are a wizard when it comes to staying organized and working with systems. There s a lot going on with orders, different products, different customers, different locations, and different schedules. You assist decorators by entering orders and tracking them in systems to completion and follow up with vendors as necessary.
Skills and Characteristics
Results: Solve problems and make smart decisions that drive sales, profit or customer service; execute your work efficiently and effectively; inspire strong performance in yourself and others
Ownership: Provide great customer service; cooperate and build positive, inclusive and respectful relationships; take accountability for your actions and outcomes
Intensity: Proactively find ways to improve the customer experience; show the confidence and courage to do what s right; take action with energy and urgency
People skills You are outgoing and have no problem striking up a conversation with complete strangers. You like working in a team environment where you help your peers and they help you.
Job Title:In-Home Custom Window - Studio Coordinator - El Con Shpg Cntr
Location:Tucson, AZ, United States-El Con Shpg Cntr 3501 E Broadway
Job ID:1060907
J.C. Penney Company Inc.
Plano, Texas

Source: http://www.jobs2careers.com/click.php?id=4625357468.96


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